Utilities (Water & Sewer)

The Utilities Department handles all issues dealing with water and sewer. Their responsibilities include:

  • Sewer collection
  • Wastewater treatment
  • Water distribution
  • Water quality
  • Water treatment

The department ensures the residents of the City of Rittman receive quality drinking water, and that the water returned to the environment is safe.

Trash

The Utilities Department also serves as the City's point of contact for their contracted trash service. Currently, this is the Kimble Companies. Kimble uses carts for trash and recycling. The City has weekly trash pick-up every Tuesday, with recycling cart picked up every other week (see the Utilities Calendar for the next recycling pick-up). Kimble will empty the cart and pick up a maximum of ten bags of trash in addition to what is in the cart.

Kimble will also pick up one bulk item per week. Furniture with cushions or bedding (mattresses, box springs) need to be wrapped in plastic, with the plastic taped shut. If your trash or recycling is not picked up by the end of business on the assigned day, please call 330-925-2059.

Payment

The Utilities Department accepts the following payment types in person:

  • Bank check
  • Cash
  • Credit card
  • Money order

There is, however, a 2.5% fee anytime a credit card is used. There is a night drop to the right of the front doors of City Hall for after-hours payments. Payments can be made by phone by calling Payment Service Network at 1-877-885-7968, or online.

You can also sign up for ACH, where the monthly bill amount comes out of your bank account automatically each month. Over 250 people are already taking advantage of this service. You will receive a bill as normal so that you know how much will come out of your account on the due date. Just fill out the ACH form (PDF), sign it and bring in the form and a voided check that provides the bank routing and account number. There is no fee for this service.

Find forms for signing up for city utilities.

Contact Information by Issue/Request

  • No water or to report a water line leak: 330-925-2059
  • Water billing or to set up a new service account: 330-925-2059
  • Water meter problems or questions: 330-925-2059
  • Drinking water quality complaints: 330-925-2062
  • Information on the City's Sewage Reception Station: 330-925-2062
  • Report a leaking or damaged fire hydrant: 330-925-2062
  • Sewer backups: 330-925-2062